Collections & Recovery Services
Being compliant with all statutory legislations, we help you arrest rising NPAs through recoveries using a good blend of field and voice-based services. Our unique model of delivering comprehensive outcome-based solutions and our expertise across the Collections value chain comprises of:
Live Collections: Follow-ups on bill generation, handling queries on base service calls, due date reminders, dispute resolution, credit and cash collections.
Soft Collections: Over-due payment management, base collections and retentions.
Stressed Asset Management: including NPA’s & write-off portfolio.
Retentions
Expertise in Query Management
Solution driven
Ensuring Customer retention
Support in Post-paid to pre-paid
migration
Field Services
Physical Address Verification
KYC Verification
Document Pick-Ups
Fulfilment activity
Skip Tracing
Field penetration for noncontactable accounts by our FeetOn-Street (FOS) team
Web based search with the help
of search engines, Social media
Access to public database
Employing the methods of social engineering, sifting through irrelevant information, privileged access to public databases.