Voice Support
We are specialized in inbound and outbound calling services with high quality dialers and infrastructure.
• Customer Service: Cross Selling, Up Selling, QRC Management.
• Marketing: Customer data collection, customer retention & Loyalty campaigns, promotional campaigns & brand management.
• Technical Support / Helpdesk: Provide support on new consumer products Software. General Ll/L2 helpdesk.
• Recovery Services: Welcome calling, Reminder calling, recovery calling, settlement.
Tele Marketing
• Inbound sales
• Outbound sales
• Lead generation
• New product offerings
• Cross sell
• Up sell
• Tele verification
Customer Service
• General enquiries
• Account management
• Query management
• Information requests
• Welcome calls
• Escalation
• Disputes & complaint
resolution
Technical Service
• Account setup
• Account activation
• Equipment activation
• Installation queries
• Level 1 technical support
• Remote resolution
• Trouble shooting
• Fault reporting
Recovery Services
•Early collections
• Late collections
• Overdue collections
• Credit limit/expiry
• High usage management
• Fraud analysis
• Recoveries
• Dispute resolution
Loyalty Management
• Increase customer
awareness for
chosen plan
• Customer analytics
for retention
• Renewals